Science Interactive Student Help Guides / Using SI Cloud / Cloud FAQ

I get a "Whoops" error when accessing SI Cloud through my LMS.

Updated on Apr 05, 2023

Inbox - aminott@scienceinteractive.com - Outlook

This error occasionally appear when using SI Cloud through your school's LMS (Learning Management System)

1. Select the "Back" button on your web browser.

2. Clear your browser's Cookies and Cache, going back at least 24 hours.

How to clear Cookies and Cache in Firefox

How to clear Cookies and Cache in Chrome

3. Select the page that originally gave you the error message.

If this does not resolve your issue, contact our Customer Service team.

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Using SI Cloud

General 10

How to Access your Course
How to Access Your Course through Your LMS
Getting Started with SI Cloud
Why Your Lessons are Locked
How to View your Gradebook
How to Upload Images into Data Panels
How to Upload and Annotate Images into Data Panel
How To Save Your Lesson to PDF
How to Contact Customer Service
Science Interactive Cloud Accessibility Policy

Cloud FAQ 40

When I try to sign in, Cloud says I must use my institution email. What does that mean?
The "Next" button on my question isn't active even though I answered it. What do I do?
Why can't I submit my lesson?
What if My Course isn't Active?
What if I Need to Change Class Sections?
What Browser Should I Use for SI Cloud?
I get a "Whoops" error when accessing SI Cloud through my LMS.
How do I Upload Images From a Mobile Device?
Why Won't My Data Panels Open?
What do I do if I Enrolled in the Wrong Course?
What is an Enrollment Link?
Is the Science Interactive curriculum compatible with screen readers?
What are the password requirements for SI Cloud?
Why can't I access my V-Scope?
How Do I See My Instructor's Feedback in My Lesson?
Why can't I use the data table in Extraction of DNA Exercise 1?
Why do I see "Error 419 Page Expired?"
What are the minimum technological requirements for accessing my SI course?
What do I do if I think a question in Cloud is wrong?
What do I do if I forget my password?
Do I need separate lab manuals for my SI course?
What do I do if I see Error 4000?
What do I do if I see Error 4001
What do I do if I see Error 4007
What do I do if I see Error 4009?
What do I do if I see Error 4010
What do I do if I see Error 4222?
What do I do if selecting a lesson in my LMS takes me to the lesson list instead of to the lesson I selected?
Why is my grade in Cloud over 100% but my grade in my LMS is only 100%?
How Do I Change My Password?
What Happened to Hands-On Labs?
Can I share a lab kit with a classmate?
I used my access code for a previous course. Can I use it again?
What do I do if I see an "Expired Nonce" error?
What do I do if I see a blank page that says "Cancel?"
Where do I find the Lot # on my kit?
Can I change my data tables after submitting my lesson?
Can I change my Evaluation answers after submitting a lesson?
Why can I not select an answer for my question?
How big can uploaded images be?

Other Resources

Kit Orders & Shipping
Using Your SI Lab Kit
Returns